It is the policy of DEG Signal that all of our activities are carried out in accordance with our Business Management System, which is compliant with BS/EN/ISO9001: 2015. The aim of our quality management system is to ensure that:
- We deliver a quality service to maintain excellent customer relations
- Customer satisfaction remains inherent to our business
- Our customers’ requirements have been fully understood and met
- All work is carried out consistently to a defined standard
- We have the skills and resources to fulfil our customer requirements
- Our staff are fully trained and involved in quality improvement
- We strive to continuously improve our systems and procedures
- We only use services that meet our own quality assurance standards
- A professional approach to customer interface is maintained at all times
- Any complaints are dealt with efficiently and within an acceptable time period.
Every member of staff is involved in managing how we can improve today and tomorrow.